Customer Service

3 - 5 Years
Mumbai

Job Description

Position Title (Role) : Customer Service Executive

The Position will be on CONTRACT for 1 Year (can be extended based on the performance). 
 
Purpose of the Job:
The target is to ensure excellent service standards and maintain high customer satisfaction by responding efficiently to customer inquiries towards the products & services. Confident at troubleshooting & investigate to resolve any customer query. Act of taking care of customers needs by providing & delivering professional, helpful & high-quality services & follow the process of an Organization.

Location: This role will be located in Andheri office, Mumbai, India.

Reporting : The position reports to India - Customer Service Leader.

Responsibilities:
Customer Service Executive performs many of the following tasks:

  • Coordination with internal & external stakeholders within the Organization 
  • Liaising with customers 
  • Processing customer orders & correspondence thru email / phone
  • Supporting sales & commercial team 
  • Dealing with adjustments 
  • Escalating any complaints 
  • Updating database
  • Maintains customer records by updating account information
  • Ensures satisfaction of customer needs to the best possible way & strictly adhere to the standard of the company by every customer service personnel
  • Familiarity with various practices, concepts, and procedures of the field 

Job Requirements

Experience:  Having a Bachelors degree with at least 3-5 years of experience in the said field or in any related area

Abilities and Personal Characteristics:
  • Being flexible
  • SAP knowledge 
  • Using initiative 
  • Communication and listening skills
  • Customer service process know-how
  • Being confident and focused 
  • Being professional and courteous 
  • Being open minded 
  • Resolving problems quickly 
  • Being thorough and analytical
  • Ability to thrive effectively under pressure

Salary: Not Disclosed by Recruiter

Industry:Glass / Glassware

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

MC Placement Services

Fortune 500 MNC based at Mumbai
View Contact Details+

Recruiter Name:Deepika

Contact Company:MC Placement Services

Telephone:9246352045